Delivery & Return policy
|Details||Time to Ship out||Courier Transit Time||Total Time|
|Abaya, Kaftan & gown||3-5 working days||4-9 working days||7-14 working days|
|Hijab & Scarf||2 working day||4-9 working days|
6-11 working days
|Order Value less than 120 USD||12 USD|
|Order Value more than 120 USD||Free Delivery|
Return / Exchange Policy
- Returns will be accepted only if you have received a “Damaged”, “Defective” or “Different Colored” item.
- Return request should be initiated within 3 days from the date of delivery through the mail or the web portal
- Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-10 days after we receive and process the return.
After placing the order customer can cancel the order within 2 hours if he/she wish to.
Return / Exchange Process:Schedule a Return Pickup:
- You may Email us at email@example.com Or Leave us a message in our website chat box.
- We will get in touch with you within 1 working day, confirm your request, and organise return pickup courier.
- Address for the return courier: C-53, 4th floor, Shaheen bag , New Delhi-110025
- Please use normal courier / not expedited courier.
- Once courier is sent, please drop us an email with the tracking number and carrier name.
- How long will it take: It will take around 1 week for us to receive your item. We will typically issue the refund within 48 hours of receiving.
- Subsequent return cost to be borne by the customer.